Shipping policy

SHIPPING POLICY

At AstroMukti, operated by Minfotech India, we take care to pack and dispatch Rudraksha, Shaligram, gemstones, puja products and other spiritual items securely.

Please read this Shipping Policy before placing an order.

1. SHIPPING LOCATIONS

We currently ship orders to serviceable locations across India.

Delivery availability may depend on:

PIN code
Courier serviceability
Product type
Applicable legal or shipping restrictions

If an address is not serviceable by our available courier partners, we may contact the customer before processing or dispatching the order.

International shipping, if offered for any product in the future, will be subject to separate shipping charges, customs regulations and delivery conditions.

2. ORDER PROCESSING

Orders are processed after successful order confirmation and payment, where applicable.

Products that are readily available may be prepared for dispatch after order verification.

Some products may require additional preparation time, particularly where the order includes:

Puja
Energization
Abhimantran
Customization
Special packaging
Stringing or mounting
Personalized spiritual preparation

Where additional preparation time is required, the dispatch timeline may be longer than for a standard ready-to-ship product.

Customers may be informed about any significant additional processing time where applicable.

3. ESTIMATED DELIVERY TIME

Estimated delivery time depends on the customer's location, courier serviceability, product availability and processing requirements.

The estimated shipping or delivery information displayed at checkout or communicated after order confirmation should be treated as an estimate and not an absolute guarantee.

Delivery may take longer for:

Remote locations
Non-metro areas
Natural events
Public holidays
Weather-related disruptions
Courier network delays
Government restrictions
Operational disruptions
Incorrect or incomplete shipping addresses

AstroMukti will make reasonable efforts to assist customers in case of shipment delays.

4. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed at checkout before the customer completes the order.

Shipping charges may vary depending on:

Delivery location
Product weight
Package dimensions
Shipping method
Order value
Courier charges
Promotional offers

Where free shipping is offered, the applicable terms will be displayed on the website or at checkout.

5. ORDER TRACKING

Where tracking is available, customers may receive tracking details through one or more of the following:

Email
SMS
WhatsApp
Customer account
Order status page

Tracking information may take some time to become active after the parcel has been handed over to the courier partner.

6. CORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information, including:

Full name
Complete delivery address
PIN code
Mobile number
Landmark, where required

AstroMukti will not be responsible for delays caused by incomplete or incorrect information provided by the customer.

If you notice an error in your delivery address, please contact us as soon as possible.

Address changes may not be possible once the order has been dispatched.

7. DELIVERY ATTEMPTS

Courier partners may attempt delivery according to their standard delivery process.

Customers are requested to:

Keep their registered mobile number active
Respond to courier calls or messages
Ensure someone is available to receive the parcel

If a parcel is returned to AstroMukti because of:

Repeated unsuccessful delivery attempts
Customer unavailability
Incorrect address
Incorrect phone number
Refusal to accept delivery

additional shipping charges may apply if the customer requests re-dispatch.

8. DAMAGED PACKAGE OR PRODUCT

Customers should inspect the package and product as soon as possible after delivery.

If the parcel or product is:

Damaged
Tampered with
Incorrect
Missing an item

please contact AstroMukti within 48 hours of delivery.

We may request:

Photographs of the outer package
Shipping label
Product photographs
Unboxing video
Order number
Invoice details

The matter will be reviewed in accordance with our Return & Refund Policy.

9. NATURAL PRODUCT APPEARANCE

Rudraksha, Shaligram and gemstones are natural products.

Natural differences in:

Colour
Shape
Size
Weight
Texture
Surface
Markings
Mukhi lines
Chakras
Natural formations

are not considered shipping damage where the supplied item otherwise matches the product type and specifications ordered.

10. LOST OR UNDELIVERED SHIPMENTS

If tracking shows no meaningful movement for an extended period or a shipment appears to be lost, please contact AstroMukti.

We will coordinate with the courier or logistics provider to investigate the shipment.

Where a shipment is officially confirmed as lost, an appropriate resolution may be offered in accordance with the circumstances of the order and applicable policies.

11. DELAYED SHIPMENTS

Delivery dates are estimated and may be affected by circumstances beyond our reasonable control.

These may include:

Courier delays
Weather
Natural disasters
Strikes
Government restrictions
Festivals
Public holidays
Transport disruptions
High seasonal order volumes

AstroMukti will make reasonable efforts to assist customers but cannot guarantee an exact delivery date in circumstances beyond our control.

12. PUJA, ENERGIZED AND CUSTOMIZED PRODUCTS

Certain Rudraksha, Shaligram, gemstones or spiritual products may be supplied with requested puja, energization, abhimantran or customization.

Such orders may require additional preparation time before dispatch.

Where applicable, processing timelines may therefore differ from standard ready-to-ship products.

Once personalized spiritual preparation or customization has commenced, cancellation or return may also be subject to the conditions stated in our Return & Refund Policy.